-SmileStream and partner companies have a 30-day return policy on all peripheral (Non-IP) product that is unused and in the original packaging.
-IP Orders (bands, brackets, archwires) are non-returnable, as they are custom-made for each patient. Health concerns prevent us from accepting returns of this product.
-Cleaning, retipping, and sharpening of your instruments can be performed by Precision Plier Service, 14175 Telephone Ave #D, Chino, CA 91710 Tel (909) 590-2085.
If you have a problem, question, concern, or need technical support with any product, please feel free to call for assistance at (714) 973-2266 ext 2.
SmileStream and partner companies do not rent or sell information about our clients collected through our site to anyone. We protect information that identifies you personally, using techniques that are industry standards. We strongly advise you not to divulge your account password to anyone, and we will never ask you for your password via unsolicited phone calls or email. Internally, your personal information is restricted to employees committed to our privacy policies, who require your information to complete your orders. We will periodically review this policy and it can change at any time.